Privacy policy
PRIVACY POLICY
Last updated: August 28, 2026
NOCTIS operates this online store and website, including the related information, content, features, products, and services offered through our store (collectively, the "Services"). Our store is powered by Shopify.
This Privacy Policy explains how NOCTIS collects, uses, and discloses personal information when you visit our website, make a purchase, sign up for marketing communications, or otherwise interact with us.
By using our Services, you acknowledge the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with NOCTIS, we may collect information including:
• Contact information, such as your name, email address, phone number, billing address, and shipping address.
• Order information, including products purchased, order history, returns, exchanges, and cancellations.
• Payment and transaction information necessary to process your purchases.
• Account information if you create or use an account.
• Communications you send to us, including customer support inquiries.
• Device and usage information, such as your browser, device type, IP address, and interactions with our website.
• Marketing preferences, including whether you have consented to receive promotional emails or text messages.
2. HOW WE COLLECT INFORMATION
We may collect personal information:
• Directly from you when you place an order, submit a form, create an account, contact us, or otherwise provide information to us.
• Automatically when you browse or interact with our website, including through cookies and similar technologies.
• From Shopify and service providers that help us operate our store.
• From business partners or other third parties where permitted by law.
3. HOW WE USE YOUR INFORMATION
We may use personal information to:
• Process and fulfill orders.
• Process payments.
• Arrange shipping and delivery.
• Handle returns, exchanges, and customer service requests.
• Maintain and improve our website and Services.
• Prevent fraud and protect the security of our store.
• Communicate with you about your orders or account.
• Comply with applicable legal obligations.
• Send marketing communications where you have provided the required consent.
4. EMAIL AND SMS MARKETING
If you choose to subscribe to NOCTIS marketing, we may use your email address or phone number to send you promotional communications, including information about product releases, early access, discounts, promotions, and other NOCTIS updates.
Consent to receive marketing communications is not a condition of making a purchase.
You may unsubscribe from promotional emails by using the unsubscribe option included in our marketing emails.
You may withdraw your consent to receive SMS marketing by following the opt-out instructions provided in our text messages, such as replying STOP where applicable.
Message and data rates may apply to SMS communications depending on your mobile carrier and plan.
5. COOKIES AND SIMILAR TECHNOLOGIES
Our website and service providers may use cookies and similar technologies to operate the store, remember preferences, understand how visitors use our website, improve our Services, prevent fraud, and support advertising and marketing.
Depending on where you live, you may have choices regarding certain uses of cookies and personal information.
6. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information when reasonably necessary to operate our business, including:
• To Shopify, which provides the ecommerce platform used to operate our store.
• To payment processors.
• To shipping, fulfillment, and delivery providers.
• To technology, analytics, customer support, marketing, and other service providers that perform services on our behalf.
• When you request or consent to a disclosure.
• When required to comply with applicable laws, legal processes, or lawful government requests.
• When necessary to protect NOCTIS, our customers, our Services, or others from fraud, security threats, or other harmful activity.
We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by law.
7. SHOPIFY
Our store is hosted by Shopify. Shopify processes personal information in connection with your access to and use of our store and provides technology that allows us to offer our Services.
Information provided through our store may therefore be processed by Shopify and its service providers.
You can learn more about Shopify's privacy practices through Shopify's Consumer Privacy Policy.
8. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to websites, platforms, or services operated by third parties.
NOCTIS is not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review the privacy policies of any third-party services you use.
9. SECURITY
We take reasonable measures designed to protect personal information.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. You should avoid sending sensitive or confidential information through unsecured communication methods.
10. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.
Retention periods may vary depending on the type of information and why it was collected.
11. YOUR PRIVACY RIGHTS
Depending on where you live, you may have certain rights relating to your personal information, which may include the right to:
• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Obtain a copy of certain personal information.
• Withdraw consent where processing is based on your consent.
• Opt out of certain marketing communications.
• Exercise other privacy rights available under applicable law.
These rights may be subject to legal limitations or exceptions.
We may need to verify your identity before completing certain privacy requests.
12. MARKETING PREFERENCES
You can unsubscribe from promotional email communications using the unsubscribe link provided in our marketing emails.
You can withdraw consent from SMS marketing using the opt-out method included in our messages.
Even if you unsubscribe from marketing, we may still send non-promotional communications necessary to complete transactions or provide customer service, such as order confirmations and shipping updates.
13. INTERNATIONAL DATA PROCESSING
Shopify and other service providers may process or store information in countries outside the country where you live.
Where required, personal information will be handled using appropriate safeguards in accordance with applicable privacy laws.
14. CHILDREN'S PRIVACY
Our Services are not intended to knowingly collect personal information from children where doing so would violate applicable law.
If you are a parent or legal guardian and believe a child has provided personal information improperly, please contact us so that we can review the request and take appropriate action.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our Services, business practices, technologies, or legal requirements.
When we update this Privacy Policy, we may update the "Last updated" date at the top of this page and provide additional notice where required.
16. CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or would like to make a privacy-related request, please contact:
NOCTIS
Email: realnoctisclothing@gmail.com