Return & Refund Policy

Last Updated: August 20, 2026

At NOCTIS, every order is made with care and attention to quality. Because our products are produced specifically for each pre-order, we have a specific return and refund policy for pre-order purchases.

Pre-Order Purchases

All NOCTIS pre-order purchases are final sale.

Because items are produced based on the number of orders received during the pre-order period, we generally do not accept returns, exchanges, or cancellations for reasons such as:

• Change of mind

• Incorrect size selection

• Ordering the wrong item

• Deciding you no longer want the product

• The item not fitting as expected

Please carefully review the product description, sizing information, and measurements before placing your order.

Damaged or Defective Items

If your order arrives damaged, defective, or with the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos or videos showing the issue

• Photos of the packaging if it arrived damaged

We will review the issue and, if the item is determined to be defective or incorrect, we will provide an appropriate remedy, which may include a replacement, repair, or refund, in accordance with applicable consumer protection laws.

Items that have been worn, washed, altered, or damaged after delivery may not qualify for a refund or replacement.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

After reviewing the issue, we will provide instructions for returning the incorrect item and, where applicable, send you the correct item at no additional cost.

Refunds

If your refund is approved, the refund will be issued to the original payment method used to place the order.

Once a refund has been processed, the time it takes for the funds to appear in your account may depend on your bank or payment provider.

Return Shipping

If NOCTIS determines that an item is defective or that we sent you the wrong item, we will provide instructions regarding return shipping.

For all other situations, NOCTIS does not accept returns.

Final Sale

All pre-order purchases are considered final sale, except where the item arrives defective, damaged, or incorrect, subject to the terms of this policy.

By placing an order with NOCTIS, you acknowledge and agree to this Return & Refund Policy.

Contact Us

If you have an issue with your order, please contact NOCTIS through the contact information provided on our website. We will do our best to resolve the issue fairly and promptly.