Shipping Policy

Last Updated: August 28, 2026

NOCTIS operates this drop as a pre-order. This means your item is produced after your order is placed rather than being shipped from ready-to-ship inventory.

Please read the following information carefully before placing your order.

Pre-Order Production Time

All items purchased during this pre-order drop require approximately 3–5 weeks for production.

The 3–5 week production period begins after the pre-order closes.

During this period, your order will be manufactured, inspected, packaged, and prepared for shipment.

Production times may occasionally be extended due to manufacturing, quality-control, shipping, or other circumstances outside of our control. If there is a significant delay, we will do our best to keep customers updated.

Shipping Time

Once production is complete, your order will be shipped to the address provided at checkout.

Estimated shipping times after production:

• Canada: 2–7 business days

• United States: 3–10 business days

• International: 7–20 business days

Please note: The estimated shipping time does not include the 3–5 week production period.

Your total wait time will therefore generally be approximately 4–8 weeks from the end of the pre-order, depending on your location and shipping conditions.

Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to update after your order has been shipped.

Pre-Order Changes & Cancellations

Because pre-order items are produced specifically based on customer orders, cancellations may not be accepted once production has begun.

If you need to make a change to your order, please contact us as soon as possible after placing your order. We will do our best to accommodate your request, but changes cannot be guaranteed once your order has entered production.

Address Changes

Customers are responsible for providing an accurate shipping address at checkout.

If you need to change your address, contact us as soon as possible. Once your order has shipped, we may not be able to change the delivery address.

Lost, Stolen, or Damaged Packages

If your package is lost in transit, arrives damaged, or has another delivery issue, please contact NOCTIS as soon as possible so we can review the situation and assist you.

If tracking shows that a package was delivered but you cannot locate it, please first check the delivery location and contact the shipping carrier. You may also contact us for assistance.

Claims and available remedies will be handled in accordance with applicable law and the policies of the shipping carrier.

Customs & Duties

International orders may be subject to customs fees, duties, taxes, or other charges imposed by the destination country.

Any customs duties, import taxes, or additional fees are the responsibility of the customer.

NOCTIS is not responsible for delays caused by customs.

Important Pre-Order Notice

By placing a pre-order, you acknowledge that this item is not currently ready to ship and that production will take approximately 3–5 weeks after the pre-order closes.

Please only place an order if you are comfortable with the estimated production and shipping timeframe.

Thank you for supporting NOCTIS.